---
title: "Account Manager Manual"
description: "Applicable role: Account Manager (AM)"
---

> Documentation Index
> Fetch the complete documentation index at: https://curate.memorial/llms.txt
> Use this file to discover all available pages before exploring further.

# Account Manager Manual

> Applicable role: **Account Manager (AM)**
> Version: reflects the current state of the staging test site (2026-07-20 UAT hands-on testing). This manual describes the interface that is **actually operable in the current version**; anything that exists in the spec but is not yet provided in the current UI is explicitly marked "not available in the current version".

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## Role Description

The Account Manager is the **front-line business staff**: after a client purchases a niche, you help the client **create a memorial space**, send an invitation to the Primary Manager, maintain account attributes on the client's behalf (Honoree, date of passing, niche) and business-side materials (niche photos, AI memorial videos), and, when the client needs it, deactivate / restore on their behalf and resend Time Letters.

**Important boundary — you cannot see family content**:

- On the memorial space detail page, you only manage **account attributes, member structure, and the content you upload yourself on behalf (niche photos / AI memorial videos)**.
- Content edited by families (Profile / bio / Timeline / photo albums / Time Letters) is **not available for Account Managers to preview**; this is a deliberate privacy design.
- You only manage the memorial spaces you are **responsible for**; there is no cross-Account-Manager scope switching.

Navigation bar: **Memorial Spaces / Invitations / Niches / Audit / Tools** (the Account Manager has a "Tools" page, used for resending Time Letters).

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## Login URL

- Business back office (test site): **https://your-tenant.curate.memorial/admin**
- The production URL will be announced separately.
- The business back office account and the family-facing account are **two independent accounts** (they are not shared even with the same email).

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## In this manual

- [1. Activate Account and Log In](/en/guides/account-manager/activate/)
- [2. Create a Memorial Space (Two Modes)](/en/guides/account-manager/create-memorial/)
- [3. Invitation Management (Resend, Change Recipient Email, Revoke, Invite Members on Behalf)](/en/guides/account-manager/invitations/)
- [4. Managing Account Attributes on Behalf (Honoree / Date of Passing / Niche)](/en/guides/account-manager/account-attributes/)
- [5. Managing Niche Photos and AI Memorial Videos on Behalf](/en/guides/account-manager/niche-photos-video/)
- [6. Lifecycle: Deactivation and Restoration on Behalf of the Client](/en/guides/account-manager/lifecycle/)
- [7. Resending Time Letters](/en/guides/account-manager/time-letters/)
- [8. Quota / AI Painting Cap (How to Request Changes)](/en/guides/account-manager/quota/)
- [FAQ / Known Limitations](/en/guides/account-manager/faq/)

Source: https://curate.memorial/en/guides/account-manager/index.mdx