---
title: "FAQ / Known Limitations"
description: "Q1. Can the memorialized subject's name be left blank when creating a memorial space?"
---

> Documentation Index
> Fetch the complete documentation index at: https://curate.memorial/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ / Known Limitations

**Q1. Can the memorialized subject's name be left blank when creating a memorial space?**
Yes. Leaving it blank first shows "Untitled", and it automatically fills in the Primary Manager's registered name once they register. The Primary Manager email is required (Chapter 2).

**Q2. Should I check "Set as Honoree"?**
Only check it when the deceased themselves is the Primary Manager of this memorial space; when a family member manages on behalf of the deceased, do not check it, and designate the Honoree separately on the detail page (Chapters 2 and 4).

**Q3. Why does the Primary Manager row on the detail page only have "Involuntary Transfer", with no resend / revoke?**
Resend / change email / revoke for a Primary Manager invitation must be done on the "Invitations" page; only Viewers / Co-Editors are handled in place on the detail page (Chapter 3).

**Q4. The client says they only see the year for the date of passing I set in the back office?**
The family-facing side currently shows only the year of passing; this is normal display behavior and the setting is not lost (Section 4.2).

**Q5. After uploading an AI video, why can't I see it or delete it?**
After uploading it cannot be previewed or deleted, and the panel leaves no trace; this is a privacy protection design. **Be sure to confirm the file is correct before submitting** (Section 5.2).

**Q6. Will "Remove from niche" deactivate the client's memorial space?**
No. Removing from a niche only breaks the niche binding; the service continues as usual. Deactivation is a separate action (Sections 4.3 and Chapter 6).

**Q7. The recipient says the Time Letter link won't open?**
First confirm whether they have the "most recent email"; every resend issues a new 6-digit identifier and a new link, and the old link expires (Chapter 7).

**Q8. The client wants to increase capacity / make more AI paintings — where do I adjust it in the back office?**
The back office currently has no such interface; you need to submit a request to engineering / the system administrator to adjust from the backend (Chapter 8).

**Q9. Can I see the bio, photo albums, or Time Letter content the family wrote?**
No. Family content is not available for Account Managers to preview; this is a deliberate privacy boundary (Role Description).

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*This manual was written based on hands-on testing of the staging test site, with screenshots taken from UAT (2026-07-20). Items marked "not available in the current version / under review" will change as versions update; refer to the latest version and engineering announcements.*

Source: https://curate.memorial/en/guides/account-manager/faq/index.mdx